Staff Management Archives - Page 9 of 12 - Review of Optometric Business

1.9K

Needed: Competent AND Personable Staff

By Diane Palombi, ODYour staff is the face of your practice. If that face isn't high-performing and pleasant, don't expect patients to...

1.9K

Implement Objective Performance Assessments with Online Tools

By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDONew online tools are available to aid your management of staff enabling you to better...

3.2K

Adding an Associate: Compare Doctor & Associate Expectations

By Eric M. White, ODAdding an associate can rapidly grow an established practice--if that new doctor complements your skills. And, if you’re...

Leadership Slam-Dunk: Lessons for ODs from Coach Jimmy Valvano

By Ken Krivacic, OD, MBAHere’s how to score points in superior staff management and long-term practice profitability.

2.2K

Employee Management How-To: Increase Staff Engagement

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

3.4K

Training Pays Back

By John Seegers, EdMOD-owners tend to think of investments as just real estate or instrumentation. Just as important is the investment you...

2.1K

How Engaged is Your Staff with Practice Goals?

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

2.4K

Personality Assessments: Essential Tools to Help in Hiring Decisions

By Ken Krivacic, OD, MBAGreat staff is key to profitability. Personality assessments are a great tool to help you identify job candidates...

2.5K

Incentivize Staff with Bonuses: Take the Team Approach

By Gina M. Wesley, OD, MS, FAAOIncentivizing staff with bonuses works. It benefits the practice most when you take a team approach.

2.2K

No-Stress Teambuilding: Nurture a More Effective Staff

By Cheryl G. Murphy, ODRock climbing, rowing, relay races and cracking the codes of riddles are good team-building exercises. But for the...

4.9K

Appointment Book Sabotage: Is Your Staff Booking Fake Patients?

By Cheryl G. Murphy, ODIs your staff booking fake patients? Know the signs and responses to deal with this all-too-common optometric employee...

4.3K

Staff Retreats: Focus on Goals to Enhance Patient Care and Revenues

By Ken Krivacic, OD, MBAStaff retreats are vital for goal-setting—and can elevate the level of staff performance. Take the time, do it...

4.1K

MBA Staff Management Survey: Key Findings and Your Action Plan

By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDStaff management—especially hiring-- is one of the most challenging tasks for practice owners....

2.6K

Off-Site Retreats: Tune-Up Your Practice Performance

By Amir Khoshnevis, ODAn off-site executive or staff retreat can sharpen your practice's focus. Here are the elements to make it work.

2.8K

Staff Retreats: Teambuilding and Talent Enhancement Tool

By Mike Rothschild, ODA purposeful, well organized staff retreat can offer teambuilding and important planning for a more profitable future. An upcoming...

3.2K

On a Mission: Craft a Mission Statement to Reach Practice Goals

By Thomas F. SteinerAn effective mission statement will guide your practice on the path to profitability.

3.0K

Put Me In, Coach: How Professional Coaching Can Make You a Winning Team

By Kristen Bentley, OD, CPCCProfessional coaching can motivate both you and your staff. How coaching services can pay off big time.

2.5K

Encourage Positivity: Re-Focus or Eliminate Negative Employees

By Rachael Click, ODEmployees with a positive attitude create an office with a positive vibe--which patients respond to. Encourage an upbeat staff,...

2.0K

Can a Business Recover from Bedbugs? Yes–with an Effective Staff Response

By Brian Chou, OD, FAAOIt's not a mistake that sinks you with patients; It's a staff that doesn't know service recovery. Here’s...

Innovative Thinking: Five Mindset Changes To Make Growth Happen

By D. Penn Moody, ODFor independent optometrists to survive and flourish, we need to overcome antiquated thinking. Here are five mindset changes...

2.9K

Your Staff: Top Source of New Ideas for Improvement

By Laurie L. Sorrenson, OD, FAAOYour staff is a wellspring of new ideas, so solicit their ideas with a staff survey. Then...

5.0K

Staffing Matrix: Cross-Train for Versatility

By Rachael Click, ODCreate a staffing matrix in which employees easily can move into other job roles. This enables even a small...

2.6K

Train Employees to Provide Consistently Superior Service

By Elaine Happ, OD, and Melonie Carlson, CPOAHire employees according to baseline qualifications, then train them to maximize their potential. This pays off...

2.9K

Recharge Staff with Job Role Re-Organization

By Rachael Click, ODSwitching job roles can re-energize your staff and enhance service to patients. Consider transitioning one employee into a different...

3.2K

Associate Acumen: Prepare Well When Adding a Doctor

By Gina M. Wesley, OD, MS, FAAOBefore adding an associate, calculate your scheduling wait time and space requirements—then compute the additional services...

2.6K

Optometric Alliances: A Primary OD and Staff Education Tool

By Edwin Liu, ODOptometric alliances are now leading sources of OD and staff education. Joining an alliance—and accessing their educational resources—can lead...

3.2K

Executive Review: Assess and Improve Practice Performance

By Rachael Click, ODCollaborate with staff to assess practice achievements and shortcomings, and plan staff and doctor performance improvements for the next...