By Ally Stoeger, ODGauging patient satisfaction by the right means will provide you with a roadmap to grow long-term patient loyalty.Use Low-Cost...
By Pamela Miller, OD, JD The power of persuasion can motivate your patients to follow your recommendations, but documenting their actions...
By Sharon CarterYou have an opportunity to be a hero every time an angry patient walks through your door. Turning that patient's...